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Shipping & Delivery
Notice About Shipping Times (updated 3/17/22)
Unfortunately, due to industry-wide supply chain disruptions, there are delays in production and shipping. Keeping in mind these longer lead times, we encourage you to order early to secure the inventory so we can ship your item out to you as soon as possible.
Do you accept international shipping addresses?
Please note that Hullvet Store does not ship to non-US addresses.
Where do you ship?
One Kings Lane can ship to street addresses in the continental U.S, Alaska, and Hawaii.
Because most of our products are shipped via FedEx and USPS, we cannot deliver to P.O. boxes or APO/FPO addresses.
How can I track my package?
You can track your order by visiting the Order History section in My Account and clicking on the order number. If you do not know your order number, you can locate it by looking at your order confirmation email.
Once a shipping label has been created for your order, you will find the tracking number underneath the Tracking section.
If you have any further questions, please contact us.
What are your standard shipping & handling rates?
Thousands of One Kings Lane items ship for free.
What should I do if I’m missing items from my order?
Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.
To verify which item(s) may have shipped separately, visit the Order History section in My Account.
Once on the Order History tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.
If you do not know your order number, you can locate it by looking at your order confirmation email.
If all of your shipments have been delivered and you are still missing items, please contact us immediately.
Does Hullvet Store have a white-glove delivery service?
Items that are oversize, heavy, fragile, or one of a kind are shipped by white-glove or entryway delivery to ensure they arrive safely.
What is the difference between white-glove and entryway delivery?
Our white-glove service will deliver the item into your room of choice, perform 15 minutes of light assembly and dispose of the packaging materials. Light assembly does not apply to beds, cribs, dining tables and porch swings.
Our entryway service will deliver the packaged item to the first room of your address. The recipient is responsible for unpacking and moving the product farther into the home.
If you do see any damage or quality issues:
You have the right to refuse the item.
Make a note of the damage on the delivery service's paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it's more than likely we won't be able to issue a refund or replace the item.
Contact us and we'll help resolve the issue.
If the stated estimated arrival date for your item has passed, please contact us.
How long will it take for my order to arrive?
Processing time: 1-2 Days
Shipping time: 3-5 Days
Click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.