Return Policy

What is your return policy?
We accept returns on most product within 30 days of delivery.

Please note items that are marked "final sale," "clearance," "as is" or "made-to-order" are not returnable. All items that are not eligible for return will be marked as such on the product’s description page under the shipping and return column. Exchanges are not available at this time. Please see our specified return fees listed below.

Standard Delivery – FedEx Shipments And USPS Shipments

All returnable items are subjected to a 5% return fee for standard shipments which will be deducted from your refund, not to exceed $30. Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order. 

Home Delivery – Entryway or White-Glove

For items shipped via entryway or white-glove that are eligible for return, the return fee will be a flat $20 per item. Please note that the original shipping charges are non-refundable. Refunds will be applied back onto the original form of payment that was used to place the order. 

How do I initiate a return?
To initiate a return for an item delivered via FedEx or USPS, click here. You will be prompted to enter your order number and the email address associated with your order. Items eligible for return will allow you to select and enter return reasons. If you cannot select an item, that means the item is not returnable. If your item arrived damaged or incorrect, please contact us directly so, we may amend the situation. To initiate a return for an Entryway or White-Glove item, please contact us directly

Damaged, missing items or incorrect items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn't right with your order, simply contact us to tell us what happened. We will contact you directly to resolve the issue.